TWO FAST REPLACEMENTS
DJI Care Refresh offers two replacements in one year, including one chance to use Flyaway Coverage. When it comes to accidents like water damage, collisions, or missing aircraft, you can have your product replaced for a small additional cost. For DJI Mavic 3 Cine, the first DJI Care Refresh replacement fee is $239, and the second replacement is $299. If you use the replacement available for Flyaway Coverage, the replacement fee will be $1,189.
DJI Care Refresh Flyaway Coverage covers situations where aircraft goes missing during flight, allowing you to enjoy
worry-free flights. * To ensure that your aircraft can enjoy Flyaway replacement service, please bind your DJI account and device with the aircraft in advance through the app. Flyaway replacement service cannot be used if the account or device was not bound before the flyaway incident occurred.
FULL COVERAGE, HASSLE-FREE
Accidental damage is covered by the replacement service, including collisions, water damage, etc. The replacement units are brand-new products or equivalent to brand-new products in performance and reliability.
SAVE TIME WITH EXPRESS
Express is an option that allows you to skip the damage assessment and quotation process. A DJI service center will ship you a replacement as soon as they receive your product.
DJI service centers offer factory maintenance covering inspections and upgrades, cleaning, and easily-worn-part replacement to keep your aircraft in excellent condition. DJI Care Refresh 1-Year Plan provides 1 factory maintenance service in 1 year.
Exclusive Repair Discounts
Repair fees are no longer a concern when a non-coverage accident occurs. DJI Care Refresh provides exclusive discounts for high-quality repair service. DJI Care Refresh 1-Year Plan provides 2 times of discounted repair service in 1 year.
Rewards for Safe Flight
Throughout the service period, if you haven’t used any replacements or repair services, DJI will provide you with a 1-year warranty extension as reward.
DJI will cover shipping costs both ways anytime a product is sent back for replacement service.
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
* For DJI Care Refresh service, please go to the Support page on DJI’s official website.