1UP Aerial Drone Services, Inc. (1UP) goes to great lengths to ensure our customers have the best purchasing and after-sale support experience possible. We will do everything in our power to ensure your 100% satisfaction with both the products you purchase as well as the customer service you receive during and after your purchase from 1UP.
Any UNOPENED PRODUCT may be returned within 15 days from the date of purchase with a valid Return Merchandise Authorization (RMA) Number. Unopened products are those products that still have the factory seal on the packaging and the packaging is in the same condition as it was when it was delivered. Please see our Shipping Policy for instructions on reporting damaged shipments. NOTE: If you have used PayPal or a credit card 1UP is charged a 3.4% processing fee. These fees are outside of 1UP control and will not be refunded. Shipping charges to return the drone and/or accessories will also be the responsibility of the purchaser unless otherwise agreed to by 1UP in the RMA.
Any OPENED PRODUCT may be returned within 10 days from the date of purchase with a valid RMA Number. Opened products must be in new, working order and in original condition as determined by 1UP, and must include all original packing material and package contents such as manufacturer documentation, blank warranty cards, lens caps, gimbal locks/covers, cables, adapters, battery terminal covers, etc. All opened product returns will be subject to a 20% restocking fee unless otherwise noted on our website or by Customer Service upon processing your RMA request. NOTE: If you have used PayPal or a credit card 1UP is charged a 3.4% processing fee. These fees are outside of 1UP control and will not be refunded. Shipping charges to return the drone and/or accessories will also be the responsibility of the purchaser unless otherwise agreed to by 1UP in the RMA.
To request an RMA, please e-mail Info@1UP.com and one of our Customer Service Representatives will contact you within 24 hours to assist you with your return.
Last updated January 2018